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FAQ

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My Rewards is a digital ID that is automatically generated at sign-up and can be replaced with physical cards.

The My Rewards barcode found in the Mack’s App is the number you use at checkout in place of swiping your card by simply showing the My Rewards barcode at checkout to redeem your digital coupons.

We encourage all our customers to complete their Mackenthun’s Rewards profile to enjoy the full advantage of this program as well as allowing you to check out with your phone number.

From the website: You can access the weekly ad for your store by clicking on the weekly ad button on the home screen, top header, or bottom footer. The weekly ad of a default store is initially shown, if you need to see a weekly ad for a different store, you need to change the store set as your store.  To change your store, click on the “change” link next to the store name located at the top right of any page.  Enter in the zip code or city/state and select your new store.  Then go back to weekly ads and you should see the associated weekly ad for that new store selected.

From the mobile application: You can access the weekly ad for your store in two easy ways. From the homepage, simply tap the image below “This Week’s Ad” and you’ll be taken directly to the most current weekly ad pages. You can also select “Weekly Ad” from the main navigation menu. Please keep in mind that you may be prompted to select a store prior to viewing an ad. Also, if you have lost your online connection, it may take a few moments to reestablish a connection.

Yes, you can add coupons from the “Coupons” sections of the mobile app and desktop experiences. On the desktop experience, simply click the “Add to List & Card” button. On mobile, select “Coupons” from the main navigation menu and then tap the “[+]” on the right side of the item you want to add from the list of coupons available. The coupon discount will be applied at checkout when your mobile barcode is scanned or your unique 11-digit number is entered during your transaction.

Yes. When logged in to the mobile app, you can access your shopping list(s) created online. Using the same Username and Password as on the website, select “Shopping List” from the main navigation menu to view lists created on the website or tap the “Shopping List” icon in the upper right corner of the header.

From the website: Locate the store name at the top right of any web page.  Click on “change” link and enter in the zip code or city/state.  A list of stores will display, select your store and make it your store. The store selected will now appear as your preferred store anytime you are logged in to the mobile app or the desktop experience with the same account. Only one store can be set as “My Store” at a time per account.

From the mobile application: From the main navigation menu, select the “Store Locator” heading. You may be prompted to turn on location services in your phone settings to allow the mobile app to determine your location and the nearest store.

Once location services are allowed, the stores are then listed based on your proximity or how far away each store is in relationship to you. In order to choose a new store as “My Store” either scroll to find your preferred store location near you, or use the search feature in the header by tapping the magnifying glass and typing in the address, city, state, or zip code of the location you desire. Select the store by tapping on that location and on the store page tap “My Store” star located the upper right corner.

The store selected will now appear as your preferred store anytime you are logged in to the mobile app or the desktop experience with the same account. Only one store can be set as “My Store” at a time per account.

A digital coupon is similar to a paper coupon – only easier! You can the find all kinds of digital coupons on the desktop site and the mobile app. The featured coupons can be found on the homepage by tapping “Featured Coupons” or from the main navigation menu by selecting “Coupons” from the list of headings. They can be loaded directly to your account and will be applied to your purchase once your My Rewards barcode is scanned or your unique 11-digit alternate ID (phone number) is entered at checkout on qualifying purchases.

Coupons that exceed the retail value of an item will be adjusted to provide the maximum value, but will not exceed the price of the item to result in cash back.

No, we do not require a Facebook account to sign-up or sign-in. The Facebook sign-in feature is one of the fastest ways to activate and sign-in to your account, but the option to sign-up with only your email address is also acceptable.

a. Facebook link: https://www.facebook.com/settings/?tab=applications

b. You may de-authorize or delete the app from your Facebook profile information as it relates to our app by going to the App Center in Facebook. When logged in to your Facebook account, go to “Account Settings” and select “Apps”. Find our store in your list of authenticated apps and click the “X” (next to “Edit”), which will remove our store from your account from your apps connected on Facebook. If you’ve only used Facebook to sign-in to your store’s digital account, you may be required to sign-up with your email address to continue using the app.

When signing in with your Facebook account, only basic profile info (i.e. your name, birthday, current city, names on your friend list, and the email address used to register your Facebook account) is connected to the online experience. We do not sell, send or submit any additional details about your Facebook account, your digital profile or personal information.

Online Shopping - Basic Questions

Our picking fee currently is $6.95 per order.

We offer convenient curbside pickup and in-store pickup.

We might be able to help you if you are home-bound with limited resources.

Please contact us for your specific need.

Look for designated Drive Up parking spots/signage close to the front of the store.

You will receive notifications via email once your order is processed until it is ready for pickup.

We currently offer a Free Picking Fee discount for Mackenthun’s Rewards Members per every 6th order placed.

Learn more about our current offers with Mack’s Rewards here.  

Online Shopping - Ordering Questions

A provisional hold is to check to see if it is a valid account and that the card can be run. This will drop off when the order is finalized.

No, we have a fridge and freezer we put your items in to keep them fresh until you can pick them up.

Due to unprecedented demand, we might experience out-of-stocks higher than normal. When ordering, you can indicate your substitution preferences.

Our picking staff will contact you if they have any questions.

Yes. Please call us for additional details.

Yes. You will be required to present an ID upon pickup or you will not be able to receive them.

A Mackenthun’s Rewards account allows you to clip and add digital coupons to your order.

A Mackenthun’s Rewards account is Free and offers you a more personalized experience 

When possible we will always give you the product you asked for. Sometimes, if the item is not available we will give you a substitution.

If you do not want substitutions please choose the “no substitution” options or make a note that you do not want subs.